CXM - Notice history

We have received alerts that some users are having difficulty accessing the platform. Our team is already working on the case and we will provide updates in the next few minutes.

We have identified, through alerts, that some users are experiencing instability when logging into the platform. Our technical team is already investigating the cause and working to resolve it as soon as possible. We will keep you updated as soon as we have news.

We have identified that distributions are being sent at a slower than normal speed.

Our team is already working on the correction.

Time Track.co

We have received feedback about the slowness in exporting interactions, our team is already looking for the generator and will start the process as soon as possible.

Yours sincerely,

Track.co

The problem
We identified high loading times in the system, affecting the user experience.

Cause
Processing the analytical summary of distributions was consuming excessive resources, impacting the overall performance of reports.

Corrective action
We have made optimizations to improve the efficiency of distribution summarization, especially for large volumes of shipments.

Improvements implemented

✅ Processing optimization – We have refined calculations to reduce query response times.
✅ Infrastructure reinforcement – We have allocated additional resources for greater stability and performance.
✅ Adjustment in the display of distributions – The listing continues in real time, now with more efficient queries.

With these improvements, loading times have been significantly reduced, providing a more stable and agile system.

We continue to monitor and apply new optimizations to ensure high performance and availability.

For more details, follow our updates on the status page or contact our support team.