CXM - Notice history

All systems operational

Login - Operational

100% - uptime
Apr/2025 · 99.5%May/· 100%Jun/· 100%

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Apr/2025
May/2025
Jun/2025

APP - Operational

100% - uptime
Apr/2025 · 100%May/· 100%Jun/· 100%

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Apr/2025
May/2025
Jun/2025

API - Operational

100% - uptime
Apr/2025 · 100%May/· 100%Jun/· 100%

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Apr/2025
May/2025
Jun/2025

SFTP - Operational

100% - uptime
Apr/2025 · 100%May/· 100%Jun/· 100%

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Apr/2025
May/2025
Jun/2025

Search distributions - Operational

100% - uptime
Apr/2025 · 100%May/· 100%Jun/· 100%

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Apr/2025
May/2025
Jun/2025

Report - Operational

100% - uptime
Apr/2025 · 100%May/· 100%Jun/· 100%

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Apr/2025
May/2025
Jun/2025

Loop Closure - Operational

100% - uptime
Apr/2025 · 100%May/· 100%Jun/· 100%

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Apr/2025
May/2025
Jun/2025

Notice history

Jun/2025

No notices reported this month

May/2025

No notices reported this month

Apr/2025

Login temporarily compromised
  • Resolved
    Resolved

    We experienced instability that affected access and navigation on the platform.

    We identified that an internal error prevented access to the system from working correctly, which ended up taking the login offline for a period of time. Our team acted quickly, adjusted the necessary settings and restored full functionality of the platform.

    We've also made improvements to prevent this type of situation from happening again.

    ✅ 100% normalized access and navigation
    ✅ Operational product

    We continue to monitor and thank you for your understanding.

  • Monitoring
    Monitoring

    Access resumed, the system may still be slow at times, our team continues to work on the definitive correction.

  • Investigating
    Investigating

    We have received alerts that some users are having difficulty accessing the platform. Our team is already working on the case and we will provide updates in the next few minutes.

Temporary interruption of email sending
  • Resolved
    Resolved

    Email sending has resumed and emails scheduled during the occurrence period will be reprocessed throughout the day.

    This outage was caused by a change made to our email trigger, however, the overall impact was classified as minor.

    We will continue to monitor this topic!

    Yours sincerely,

    Time Track.co.

  • Monitoring
    Monitoring

    We have identified an instability in our email sending provider (SendGrid), which is temporarily impacting the sending of messages. Requests are being registered normally and will be reprocessed as soon as the instability is resolved.

    We continue to monitor the situation with the provider and will update here as soon as we have news.

    Also follow: https://status.sendgrid.com/

    Thank you for your understanding.

Login temporarily compromised
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Problem solved, we will continue to monitor the results of the actions taken!

  • Identified
    Identified

    The generator of the identified problem, the team is already working on the correction.

  • Investigating
    Investigating

    We have identified, through alerts, that some users are experiencing instability when logging into the platform. Our technical team is already investigating the cause and working to resolve it as soon as possible. We will keep you updated as soon as we have news.

Apr/2025 to Jun/2025

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