CXM - Notice history

All systems operational

APP - Operational

100% - uptime
Feb/2025 · 100%Mar/· 100%Apr/· 100%
Feb/2025
Mar/2025
Apr/2025

API - Operational

100% - uptime
Feb/2025 · 100%Mar/· 100%Apr/· 100%
Feb/2025
Mar/2025
Apr/2025

SFTP - Operational

100% - uptime
Feb/2025 · 100%Mar/· 100%Apr/· 100%
Feb/2025
Mar/2025
Apr/2025

Search distributions - Operational

100% - uptime
Feb/2025 · 100%Mar/· 99.9%Apr/· 100%
Feb/2025
Mar/2025
Apr/2025

Report - Operational

100% - uptime
Feb/2025 · 100%Mar/· 100%Apr/· 100%
Feb/2025
Mar/2025
Apr/2025

Loop Closure - Operational

100% - uptime
Feb/2025 · 100%Mar/· 100%Apr/· 100%
Feb/2025
Mar/2025
Apr/2025

Notice history

Apr/2025

No notices reported this month

Mar/2025

SMS and WhatsApp Sending Interruption
  • Resolved
    Resolved

    Problem fixed and under observation.

  • Identified
    Identified

    The problem has been identified and our team is already working on the fix.

    Yours sincerely,

    Time Track.co

  • Investigating
    Investigating

    Report on interruption in SMS and WhatsApp sending

    Dear customers,

    We have identified an interruption in SMS and WhatsApp sending and are working to investigate the cause of the issue. Our technical team is already working to reestablish sending as quickly as possible.

    We appreciate your understanding and will notify you as soon as the service is back to normal.

    Yours sincerely,
    Track.co Team

Feb/2025

[SOLVED] General system slowness
  • Resolved
    Resolved

    Corrective action
    We have made optimizations to improve the efficiency of distribution summarization, especially for large volumes of shipments.

    Improvements implemented

    Processing optimization – We have refined calculations to reduce query response times.
    Infrastructure reinforcement – We have allocated additional resources for greater stability and performance.
    Adjustment in the display of distributions – The listing continues in real time, now with more efficient queries.


    With these improvements, loading times have been significantly reduced, providing a more stable and agile system.

    We continue to monitor and apply new optimizations to ensure high performance and availability.


    For more details, follow our updates on the status page or contact our support team.

  • Identified
    Identified

    The problem
    We identified high loading times in the system, affecting the user experience.

    Cause
    Processing the analytical summary of distributions was consuming excessive resources, impacting the overall performance of reports.

    Corrective action
    We have made optimizations to improve the efficiency of distribution summarization, especially for large volumes of shipments.

    Improvements implemented

    Processing optimization – We have refined calculations to reduce query response times.
    Infrastructure reinforcement – We have allocated additional resources for greater stability and performance.
    Adjustment in the display of distributions – The listing continues in real time, now with more efficient queries.


    With these improvements, loading times have been significantly reduced, providing a more stable and agile system.

    We continue to monitor and apply new optimizations to ensure high performance and availability.


    For more details, follow our updates on the status page or contact our support team.

Feb/2025 to Apr/2025

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