CXM - [SOLVED] General system slowness – Incident details

The problem
We identified high loading times in the system, affecting the user experience.

Cause
Processing the analytical summary of distributions was consuming excessive resources, impacting the overall performance of reports.

Corrective action
We have made optimizations to improve the efficiency of distribution summarization, especially for large volumes of shipments.

Improvements implemented

✅ Processing optimization – We have refined calculations to reduce query response times.
✅ Infrastructure reinforcement – We have allocated additional resources for greater stability and performance.
✅ Adjustment in the display of distributions – The listing continues in real time, now with more efficient queries.

With these improvements, loading times have been significantly reduced, providing a more stable and agile system.

We continue to monitor and apply new optimizations to ensure high performance and availability.

For more details, follow our updates on the status page or contact our support team.